Privacy Policy

Last updated: June 2026

1. Who We Are

Local Tree Surgery & Stump Grinding ("we", "us", "our") is a tree surgery and stump grinding service operating across South East London including Woolwich, Greenwich, and Blackheath. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

When you contact us via our website, phone, or email, we may collect:

• Your name and contact details (phone number, email address)
• Your property address and postcode
• Details of the tree surgery service you require
• Any information you provide in enquiry forms or correspondence

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide quotes
• Arrange and carry out tree surgery services at your property
• Communicate with you about booked work
• Improve our website and service delivery

4. Legal Basis for Processing

• Contract: to take steps at your request prior to entering into a contract (e.g. providing a quote)
• Legitimate interests: to respond to enquiries and improve our services
• Consent: where you have opted in to marketing communications

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Arborists and staff directly involved in delivering your service
• IT service providers who host our systems
• Law enforcement or regulators where required by law

6. Data Retention

We retain your personal data only for as long as necessary. Enquiry data is typically deleted after 12 months if no service is booked. Service records are retained for up to 7 years for tax and insurance purposes.

7. Your Rights

Under UK GDPR, you have the right to access, correct, delete, object to, restrict, and portability of your personal data, and to withdraw consent at any time. To exercise these rights, please contact us.

8. Cookies

Our website uses a strictly necessary cookie to remember your consent preference. We do not use advertising or tracking cookies. See our Cookie Policy for full details.

9. Contact Us

Local Tree Surgery & Stump Grinding
Serving South East London
Email: privacy@localtreesurgery.co.uk

10. Complaints

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO).